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Please read Council's Complaints Policy(PDF, 581KB)
The updated Policy was adopted at the 13 December 2022 Council meeting. Please watch Council meeting video recording (item 4.2)
To make a complaint about decisions made and actions taken by Council staff or contractors, or decisions made by the elected Council, please contact the responsible officer or complete the online Complaint Form.
For all other complaints, please Report an Issue or Make an Enquiry.
Not sure who to contact?
Service (in alphabetical order)
Contact
Aged Care Services
Mary.Martin@monash.vic.gov.au
Animals
Greg.Talbot@monash.vic.gov.au
Aquatic Centres
Tony.Oulton@monash.vic.gov.au
Arts & Events
Margherita.Barbante@monash.vic.gov.au
Building
Catherine.Sherwin@monash.vic.gov.au
Capital Works
Andrew.Andonopoulos@monash.vic.gov.au
Communications & Media
Joanne.Robertson@monash.vic.gov.au
Community Laws
Customer Experience
Margaret.Spowart@monash.vic.gov.au
Drainage (Acting Manager)
David.Richardson@monash.vic.gov.au
Facility Maintenance (Acting Manager)
Footpath Maintenance (Acting Manager)
Hall Hire
Kindergarten & Day Care
Sharon.Bahn@monash.vic.gov.au
Libraries
Maternal & Child Health
Parks & Gardens
Paul.Ridgway@monash.vic.gov.au
Planning
Playgrounds
Privacy
Amanda.Sapolu@monash.vic.gov.au
Public Health
Rates
Yanthi.Nilam@monash.vic.gov.au
Recreation Facilities
Street Trees
Transport & Traffic
Ross.Evans@monash.vic.gov.au
Waste & Recycling
Kristy.Green@monash.vic.gov.au
Youth Services
Other
mail@monash.vic.gov.au
Complaint Form