New energy rights for Victorian consumers

Published on 26 June 2019

Victorian consumers will be protected by new energy protections from 1 July.

These reforms will help Victorians navigate the energy market and will come into effect on 1 July this year, including the best energy offer, consumer fact sheet and Victorian Default Offer.

From 1 July 2019:

• energy companies must tell customers whether they're on their best energy plan and how much the customer could save by switching to that plan (electricity and gas) 
• energy companies will have to provide customers with a fact sheet showing key information about available energy offers (electricity and gas) 
• customers currently on simple standing offers will automatically be transferred to the Victorian Default Offer, other customers can ask to switch to the default offer (electricity). 

This latest change comes after the introduction of new protections for customers who are experiencing payment difficulties through a payment difficulty framework which came into effect on 1 January this year. 

To find out more visit www.esc.vic.gov.au/its-your-energy